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This warranty is valid
only for the first consumer purchaser of Online order. SlimAge LCD, its sole responsibility
and obligation under this limited warranty is to replace or repair
the products, at SlimAGE’s option, during the limited warranty
period. Any parts replaced shall be made on an exchange basis and
become SlimAGE’s property.
WARRANTY
SlimAGE warrants the Online sell Products will be free from defects in material
and workmanship for a period of three years after the original date
of purchase as stated on the invoice. Warranty for LCD backlight
is one year only.
WHAT THE WARRANTY
DOES NOT COVER |
1.
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Any product on
which the serial number has been modified or removed. |
2.
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Damage or malfunction resulting
from accident, misuse, power surge, fire, water, or other
acts of nature, product modification, or failure to follow
instructions supplied with the product. |
3.
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The alleged condition as a
result of negligence, alternations, repairs, improper care,
accidents, disaster, weather or transportation. |
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| WARRANTY
SERVICE RETURN |
1.
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Prior to returning
any goods to SlimAge, buyer shall first call or email SlimAge
technical support to verify that the product is defective. |
2.
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Warranty claims must be made
in writing with RMA request form. |
3.
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To obtain a RMA number, Buyer
must provide the following information to SlimAge:
Original
Sales Invoice, Your Company Name and Address,
Model Name and Serial Number of Product
and specify the reasons for the return and any defects in
the merchandise in sufficient detail. |
4.
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After receiving all above information,
SlimAge tech support will issue a Return Merchandise Authorization (“RMA”) number. All authorized returns items
must be received by SlimAge within ten (10) days of issuance
of the RMA number and must shipped in their original box and
packing material, with a copy of original invoice, serial
numbers, the written statement of reason for return. DO
NOT INCLUDE THE CABLES AND ACCESSORIES. |
5.
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The RMA number needs to be
clearly marked on the shipping labels and on each and
every box shipped. |
| 6. |
SlimAGE will reject any returns
without a RMA number. |
7.
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For in-warranty product, Buyer
shall pay one way freight to send to SlimAGE for service.
When sending back to buyer SlimAge shall use UPS Ground shipping
as standard shipping method. |
| 8. |
For out-of-warranty products
Buyer shall pay for both way freight to and from SlimAGE. |
9.
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30 days from the date of shipping,
restocking fee of 15% will be applied to
all returned SlimAGE products as in full package and good conditions. Shipping
charges are non-refundable. |
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Click
here for more information about the Warranty and Service Policy |
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