Prior to
returning any goods to SlimAge, buyer shall first call
or email SlimAge technical support to verify that the
product is defective.
2.
Warranty claims must
be made in writing with RMA request form.
3.
To obtain a RMA number,
Buyer must provide the following
information to SlimAge:
-
Original sales
invoice
-
Your company
name and address
-
Model name and
serial number of product
-
Specify reasons
for the return and any defects in the
merchandise in sufficient detail.
4.
After receiving all above
information, SlimAge tech support will issue a Return
Materials Authorization (“RMA”) number.
All authorized returns items must be received by SlimAge
within ten (10) days of issuance of the RMA number and
must shipped in their original box and packing material,
with a copy of original invoice, serial numbers, the
written statement of reason for return. DO NOT
INCLUDE THE CABLES
AND ACCESSORIES.
5.
The RMA number needs
to be clearly marked on
the shipping labels and on each and every
box shipped.
6.
SlimAge will reject any
returns without a
RMA number.
7.
For in-warranty product,
Buyer shall pay one
way freight to send to SlimAge for service.
When sending back to buyer SlimAge
shall use UPS Ground shipping as
standard shipping method.
8.
For out-of-warranty products
Buyer
shall pay for both way freight to and
from SlimAge.
9.
Return request is only acceptable within
30
days
from the date of shipped.
Restocking
fee of
15% will be applied to
all
returned
SlimAge
products in full package and good
conditions. Shipping
charges are
non-refundable.
